Agent Managers

Choose the next team action

1. Open Team Operations to review workload and follow the links to the relevant list.
2. Open Agents to review your team and use Manage Stores to change a member’s shop coverage.
3. Open Coverage to review the shops and coverage information visible to your team.
4. Open Queue to search, assign, and review follow-up tasks.
5. Open Escalations to resolve pending escalations.
6. Use Support Requests for account-help conversations and Feedback for product feedback.
7. Open Data Import when you have import access.

Your lists are scoped to your assigned team. Only a SuperAdmin can create an AgentManager account.