Feedback

Review a submission

1. Open Feedback and search for a subject or message, or choose New or Reviewed.
2. Read the message, category, rating when present, source, and submitter details shown in the row.
3. Select Review after your team has considered a new submission. Select New only if it needs to return to the new queue.
4. Use Support Requests when the user needs a response about a specific account or service issue.

The Feedback list shows a short message preview; use the displayed details to decide whether the item belongs in the support-request workflow.