Service History

Look up a customer

1. Open Service History in the mechanic workbench.
2. Enter the customer’s phone number and choose Search or press Enter.
3. Check the returned customer name and phone number before using the result.
4. Review the vehicles listed for that customer and confirm the vehicle with the person before using it as job context.
5. If no customer is found, check the phone number with the customer or ask a manager/front-desk teammate to look up the shop record.

This page searches by phone number and displays customer and vehicle information; it is not a searchable appointment timeline.