Support Requests

Handle a request

1. Open Support Requests and search, or choose Open, In Review, Waiting, or Resolved.
2. Expand a request to read its message, contact details, attachments, existing manager note, and conversation timeline.
3. Draft a response in Public reply. Check the wording and recipient context before sending.
4. Select In Review while investigating, Need Info to request details, or Resolve when the issue is handled. You can also select Send Reply to post a reply without changing the current status.
5. Check the refreshed status and public timeline.

An existing manager note is shown for context; this page does not provide an editor for that note. Never request passwords or sign-in codes.