Team members

Review a team member

1. Open Agents from the Agent Ops menu.
2. Search for the team member and check their name, account status, and current work.
3. Select Manage Stores on that member’s row to open the coverage panel.
4. Review the assigned stores before changing anything.
5. To add coverage, search the available stores and select Assign Store beside the correct one.
6. To remove coverage, select Unassign Store beside the assigned store, then confirm it no longer appears.

If the team member or shop is outside your assigned scope, ask a SuperAdmin to review the assignment.