Support team members

Find or add a support team member

1. Open Agents and search the list for the account. Review the displayed name and status.
2. Select Add Agent and complete the account form with the approved information.
3. Open the member’s row to reach Support team member account details.
4. Review assigned stores and manager scope before changing access or coverage.
5. Arrange any work hand-off before disabling an account or changing its team assignment.