Appointment details

Work through an assigned job

1. Open the appointment from My Appointments.
2. Confirm the customer, vehicle, service list, and appointment timing before starting.
3. If an initial service is Pending, wait for the shop approval shown on the job. For pending additional work, use the available contact and decision controls to record approval or decline.
4. When a service is Approved, choose its start action as work begins. When it is Ongoing and finished, use its completion action and confirm the prompt.
5. If you find additional work, use Add Service and follow the shop’s approval process. Approval controls vary between initial and additional services.
6. If the plan changes, update the drop-off or expected pickup time using the date controls on the job.
7. Use the available chat, SMS, or call actions to contact the customer; review the conversation or call result before repeating contact.
8. Close the appointment when the page enables the close action after no services remain open (each is completed or denied).

If a service cannot move to the next status, ask a manager to confirm the correct approval or access path.