Store Details

Review the shop

1. Open a shop from Stores and confirm its name, shop ID, client ID, owner, and current status.
2. Review its appointment and customer totals, application-review details, and current agent coverage.

Update profile or access

1. Select Edit in Store Details, update the approved business or owner information, and select Save.
2. If the shop is pending, select Approve only after review. Use Disable Store or Enable Store to block or restore access.
3. Confirm the new details or status appears on the page.

Manage coverage and communication

1. In Agent Coverage, search for a support agent and select Add to assign them, or remove an existing assignment when coverage changes.
2. Review the shop-level AI Calling, Voice Assistant, and Workshop Communication settings before changing them.
3. Change the master setting or a specific role/action permission only when the approved shop policy requires it; verify the saved toggle afterward.

Reset the owner’s password

1. Confirm the shop and complete the required identity checks before selecting Reset Password.
2. Handle the temporary password through the approved secure process and never paste it into notes or a support reply.