Escalations

Resolve an escalation

1. Open Escalations and choose Pending to find unresolved work, or Completed to review finished items.
2. Search for the escalation and read its reason and related shop, customer, or task details.
3. Confirm that the issue is ready to close and that the next action is complete.
4. Select Resolve on the escalation row.
5. Check the refreshed status. If it still needs another team’s decision, leave it pending and contact the appropriate owner outside this action.

Your list contains escalations in your team scope. SuperAdmins can review platform-wide escalations.