Users

Search a sign-in account

1. Open Users and search by account details. Filter by active, inactive, or blocked status.
2. In the directory, compare the name, email, phone, role, and account-state badges before taking action.
3. Select Merge Review to inspect identity conflicts and related customer profiles. Review the displayed warnings and profile context; a matching phone number alone is not enough to confirm an identity.
4. Where shop-added customer profiles are shown, use Find Matches to refresh the possible matches, then review candidates in the customer merge controls.
5. Use Block or Unblock only after confirming the correct sign-in account, then verify its updated status.
6. Use Customers for service records rather than platform access.